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1.1 whole company is affected; major business process are stopped
1.2 departments or large groups affected; major business processes are stopped
1.3 one user or small group affected; major business processes are stopped
2.1 whole company is affected; business is degraded but reasonable workaround exists
2.2 departments or large groups affected; business is degraded but reasonable workaround exists
2.3 one user or small group affected; business is degraded but reasonable workaround exists
3.1 whole company is affected; more of an irritation than a stoppage
3.2 departments or large groups affected; more of an irritation than a stoppage
3.3 one user or small group affected; more of an irritation than a stoppage